Returns Policy.

Do you want to return a product? You can initiate returns by sending an e-mail to us ( with your details about the order. You will find all the information you need to do so under ‘Right of withdrawal’. We have listed the requirements for you below. You can return products to our logistics partner c / o Alfred Schuon GmbH, Lager 2, Industriestrasse 40, 72221 Haiterbach, Germany.


1. Return period

The return periods apply from the date on which you (or a third party named by you who is not the carrier) took possession of the goods. The date of the registered delivery to the shipping service provider is decisive for the return.

1.1. 14 days right of return

Subject to the exceptions below, items purchased from can be returned within 14 calendar days.

2. No right of return

Unfortunately, we cannot offer returns in the following cases:

  • For damaged items (with the exception of transport damage)
  • If accessories are missing
  • When accessories have been opened
  • Personalized articles (carat.creator articles)
  • Items with the status “Available on repeat order”, as these are manufactured to individual customer requirements

3. Refund Value

If the product can be returned, the following refund rules apply:

  • Full refund on purchase price:
    The item is in its unopened, undamaged original packaging (with the exception of transport damage).
  • The article was opened or used (exceptions: see 2.):
    Individual examination
    Discount depending on the condition of the goods (at least 10% or at least EUR 10.00)
    Item with damaged packaging

4. Return costs

The shipment costs for the return of articles are borne by the sender.